Refusionspolitik

Return & Refund Policy

At Ease & Co, your satisfaction is our priority. If you are not completely happy with your purchase, we accept returns and exchanges for both faulty and non-faulty products.

Return Period

You have 30 days from the date you receive your order to request a return or exchange.

How to Start a Return

To initiate a return, please contact us at contact@easeandcostore.com with your order number and the reason for the return. Once your request is approved, we will send you the return address and detailed instructions.

⚠️ Please note: items returned without prior authorisation cannot be accepted.

Who Pays for Return Shipping

• Faulty, damaged or incorrect items — we cover the cost. Depending on the item, we may arrange a replacement or issue a refund without requiring the product to be sent back.
• Change of mind — return postage is the customer's responsibility. We recommend a tracked service, as we cannot process a refund for a return that does not reach us.

Conditions for Returns

• Items must be returned in their original condition, with all packaging and accessories.
• For change-of-mind returns, the product must be unused and in resalable condition.
• For faulty, damaged or incorrect items, please notify us within 7 days of delivery so we can resolve the issue promptly. Photographs of the item and packaging help us act faster.

Exchanges

If you would like to exchange your item, the fastest route is to return the product you have. Once the return is processed, you can place a new order for your preferred item.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

• If approved, your refund will be processed back to your original payment method within 5 business days.
• Your bank or card provider may take additional time to post the refund.
• If more than 7 business days have passed since your refund was approved and you have not received it, please contact us at contact@easeandcostore.com.

Customers in the EU and United Kingdom

If you are shopping from the European Union or the United Kingdom, you have a statutory right to withdraw from your purchase within 14 days of receiving it, without giving a reason. Our 30-day return window is offered in addition to that right and does not replace it. Where you exercise the statutory right of withdrawal, return postage is your responsibility unless the item is faulty, damaged or incorrect.

Your Other Rights

Nothing in this policy limits any rights you have under the consumer law of your country of residence, including the Australian Consumer Law.