Shipping policy

Thank you for shopping at Ease & Co. We want your order to reach you smoothly, so here is everything you need to know about how we ship.

1. Shipping locations
We ship worldwide. The delivery options available for your address are shown at checkout.

2. Processing time
Orders are processed within 1–3 business days of purchase. Orders placed on a weekend or public holiday are processed from the next business day.

3. Shipping rates
We charge a flat shipping rate per destination region. Your exact rate is calculated and shown at checkout before you pay.

4. Estimated delivery time
6–15 business days after dispatch, depending on your country and carrier. Delivery estimates are a guide and are not guaranteed.

5. Shipping carriers
We work with a range of international and local carriers. The carrier used depends on your destination and the items in your order. Your carrier and tracking number are confirmed in your shipping notification email.

6. Tracking your order
Once your order has shipped, you will receive an email with a tracking number. You can follow your parcel at any time on our Track Your Order page.

7. Shipping delays
We do everything we can to deliver on time, but delivery can be delayed by weather, customs processing and busy periods. If your order hasn't arrived within the estimated time, please contact us and we'll look into it.

8. International customs and duties
International orders may be subject to customs duties, taxes and import fees charged by your local customs authority. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. We recommend checking with your local customs office before placing your order.

9. Lost, damaged or missing items
If your parcel arrives damaged, or an item is missing, please contact us as soon as possible, and within 30 days of delivery, with your order number and photos. If tracking shows no movement for an extended period, or your parcel doesn't arrive, contact us and we will send a replacement or give you a refund. See our Refund Policy for full details. This does not affect your rights under the consumer law of your country.

10. Address accuracy
Please make sure the shipping address you enter is accurate and complete. If an order is delayed or can't be delivered because of an incorrect address, contact us and we'll help where we can.